Effective Date: April 22, 2024
Welcome to purelymonk.com. We aim to ensure that all customers are satisfied with their purchases but understand that sometimes, you may need to return a product. Below is our Refunds and Returns Policy:
1. Eligibility for Returns and Refunds You have 30 days from the date you receive your product to notify us if you want to return or exchange it. The product must be returned in the same condition that you received it and must be in the original packaging. Please ensure that the product has not been used or damaged.
2. Conditions for Returns To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in the original packaging.
- Have the receipt or proof of purchase.
3. Non-returnable items: Please note that certain types of items cannot be returned, such as:
- Personalized items.
- Sale items (if applicable).
- Gift cards.
4. Initiating a Return To initiate a return, please follow these steps:
- Email us at [email protected] with your order number, details about the product you would like to return, and the reason for the return.
- Wait for our response. We will provide instructions on where to send the returned products.
5. Shipping Costs for Returns You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, typically within 5 to 10 business days.
7. Late or Missing Refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
8. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 165 West 66th Street, Apt. 15F, New York, NY 10023.
9. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
10. Contact Information for Returns For more guidance on how to handle your return, please contact us at:
- Email: [email protected]
- Address for Returns: 165 West 66th Street, Apt. 15F, New York, NY 10023
11. Customer Support For any further queries regarding your returns and refunds, please contact us at [email protected]. We are here to help you ensure a smooth process.
Thank you for shopping at purelymonk.com. We hope that you are satisfied with your purchase, but we are here to assist should you need to make a return.